Refund policy

Return & Refund Policy

Effective Date: June 27, 2026

Welcome to Haddi Collection. We specialize in creating personalized and customized products made specifically according to each customer's requirements. Please read our Return & Refund Policy carefully before placing an order.

1. Customized Products

All products sold by Haddi Collection are made to order and customized based on the design, text, images, colors, or specifications provided by the customer.

Because these items are personalized, we do not accept returns, exchanges, or refunds unless the product:

  • Arrives damaged during shipping.

  • Has a manufacturing defect.

  • Is significantly different from the customization details you approved or submitted.

  • Is the wrong product due to our error.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products made according to your request.

  • Products with incorrect information provided by the customer (such as spelling mistakes, incorrect names, phone numbers, addresses, uploaded images, or design choices).

  • Items damaged due to misuse, mishandling, or normal wear and tear after delivery.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if applicable).

  • A brief description of the issue.

Once we review your request, we will determine whether you qualify for a replacement or refund.

4. Refunds

If your refund request is approved:

  • Refunds will be processed using the original payment method whenever possible.

  • Processing time is generally 7–14 business days, depending on your bank or payment provider.

  • Shipping charges are generally non-refundable unless the error was caused by Haddi Collection.

5. Replacements

If the issue is confirmed to be our mistake, we may offer:

  • A free replacement of the product, or

  • A full or partial refund, depending on the situation.

6. Order Cancellation

Since customized products enter production quickly, orders may only be canceled before production begins.

Once production has started, cancellations cannot be accepted.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate customization details.

  • Reviewing spelling, names, images, sizes, colors, and other information before confirming the order.

  • Ensuring the shipping address and contact details are correct.

Haddi Collection is not responsible for mistakes caused by incorrect information provided by the customer.

8. Shipping Delays

While we strive to deliver orders on time, delivery dates are estimates only. We are not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Public holidays

  • Customs or other unforeseen circumstances

9. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us:

Haddi Collection

Website: https://haadicollection.store/

Email: haadicollection74@gmail.com

We aim to respond to all inquiries within 24–48 business hours.